Medical Crisis And Communication The Solid Organ...

Medical Crisis and Communication I work as the unit secretary on the solid organ transplant, nephrology urology floor at the Medical University. I secured this position while pursuing my degree in psychology in hopes of gaining real psychological experience by observing the patients and health care workers interact. I observe patients and their loved ones interacting with medical staff, during medical crisis daily. Within this uncontrolled environment the natural verbal and nonverbal communication of men and women ceases to exist, for the patient and their loved ones. Trained medical staff is taught to maintain a controlled and neutral tone when communicating both verbally and nonverbally, it is vital to the emotional wellbeing of both medical staff and patients. Communication within this realm is uncharacteristic of an individual’s natural communication style. This is a factor due to the submissive role that patients and their loved ones take when dealing with unfamiliar me dical situations. Broadsided by the Information Generally when a patient or their loved ones find themselves speaking to medical professionals in a medical crisis there is a tremendous amount of nonverbal communication that takes place. Nearly all individuals will demonstrate a classic submissive communication posture when listening to medical professional deliver information. Mrs. X is a patient and Mr. X is her husband, they received bad news from the medical team on the state of